Communication Notes for UGC NET Exam 2020

Communication Notes for UGC NET Exam 2020

Communication Notes for UGC NET Exam 2020

Communication Notes for UGC NET exam: Communication is an important topic of the UGC NET Paper-I Exam. It covers 10 marks out of the total 100 in Paper – I. With proper preparation, one can easily attempt all 5 questions of Communication in UGC NET Paper-I. 

Here we are providing a complete guide on UGC NET Communication Notes 2020. Check the notes and prepare for the exam a better way by creating a solid study plan.

After studying this blog, you should be able to cover –

  • Understand the meaning and definition of communication.
  • Be able to know the objectives of communication Know the relevance of communication in an organization and in management
  • Understand the types and characteristics of communication.

Communication Notes For UGC NET Exam 2020

Communication brings people together, closer to each other. It is an important management function closely associated with all other managerial functions. It bridges the gap between individuals and groups through the flow of information and understanding between them.

Communication is an essential part of Paper-I test of UGC NET. It contains ten marks questions out of the total 100 in Paper – I.

By proper preparation, and you can easily attempt all five questions of Communication in UGC NET exam Paper-I correctly.

Check below the Communication Notes for UGC NET Paper-I exam.

UGC NET Communication Notes For Paper-I

What is Communication?

  • The communication word comes from the Latin word “communicare” or “communis” which means to make common. Communication means to make familiar facts, thoughts, information, and requirements. So, Communication is the interchange of ideas, information, message, etc. by way of speech, writing, or signal.

Definition of Communication

You can check the meaning of communication, according to many renowned scholars:

  • Communication is the sum of all things, and one person does when he wants to create understanding in the minds of another. It involves a systematic and continuous process of telling, listening, and understanding.
    – Allen Louis
  • Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons.
    – George Terry
  • Communication is the process by which information is transmitted between individuals and organization so that an understanding response results.
    – By Peter Little

Characteristics of Communication

  • Two or More Persons: Minimum at least two persons require, i.e., the sender of the message and the receiver.
  • Exchange of Ideas: There must be an exchange of ideas, information, feelings, etc., among two or more than two persons.
  • Mutual Understanding: Receiver should receive the information in the same manner with which it is being given.
  • Continuous Process: Communication is a continuous process. It never stops.
  • Use of Words as well as Symbols: There can be many means of communication, like the oral, the written and symbolic.

Process of Communication

Process of Communication
Process of Communication Block Diagram
  • Sender: Sender is the person who sends the message. The message may be a thought, idea, symbol, a picture report, or order and postures and gestures, even a momentary smile. The sender is the creator of the message.
  • Message: It is the information the sender needs to convey to the receiver. The data transmitted by words as in speech and write-ups, pictures, signs, or symbols are depending upon the situation.
  • Encoding: Encoding is transforming the message into an appropriate medium which may be verbal or non-verbal depending upon the situation, space, time, and nature of the message to be sent to the intended receiver. The sender encodes the message into a series of words, symbols, or pictures.
  • Media: Media refers to the channel or medium through which the message is transmitted. The message may be written or oral, and it may be sent via a computer, telephone, cell phone, apps or televisions, etc
  • Receiver: Receiver is the person or group of person who is receiving the message. He is at the other end of the process. He may be a listener, viewer, or reader. He needs to decode the message sent in the best possible manner such that the real intent of the communication is attained.
  • Decoding: Decoding refers to interpreting or comprehending the sent message. The receiver interprets the message and tries to understand it in the best possible manner.
  • Feedback: It is the reply given by the receiver after reading the message. It is necessary to ensure that the message has been correctly decoded and comprehended the way it was sent.

In short, the process of communication can be defined as:

  • The sender has an idea/information.
  • Sender encodes the idea in words, symbols.
  • The sender transmits the message through the medium/channel.
  • The receiver receives the message and decodes it.
  • The receiver sends feedback to the sender.

Seven C’s of Effective Communication

You can check the seven effective terms to improve your communication skills. You can increase the chance that the message will be taken in precisely the same way as it was planned.

Seven C’s of Effective Communication


  • Make the objective clear.
  • Use simple words and phrases.


  • The message should clear and to the point.
  • Don’t use filler words and sentences.
  • Always use the least possible words to convey the message without forgoing the other C’s of communication


  • The message should be specific, not unclear.
  • Use facts and figures to support your message


  • The message is precise, accurate, and well-timed.
  • Error-free communication.
  • Use the right level of language.
  • Use facts and figures correctly.


  • Does your message make sense?
  • The message should be logical.


  • Does the message cover everything?
  • Contain a call to action.
  • Convey all the facts and information required by the audience


  • Being well-mannered builds goodwill.
  • Ensure the message is diplomatic.
  • The sender should be sincerely polite, reflective, thorough, friendly and enthusiastic

Four S’s of Communication

These are four terms starting with letter S, which add to the value of the message in Communication. These are as equally important as 7 C’s.

Four S’s of Effective Communication


  • Keep the message short and to the point.


  • Show clarity in the message by using simple terminology and simple concepts.
  • Easier to understand.


  • If the sender himself believes in a message that he is about to transmit, there is bound to be strength and conviction in whatever he tries to state.
  • Strong enough to create an impact.


  • If the sender is genuine, it will be reflected in the manner in which he communicates.

Purpose Of Communication

The objectives of communication are dynamic and ever-changing. Some of the common objectives of official communication are to get or give information, to ask for or give instructions or advice or suggestions, to make requests, to persuade other people to agree with us.

The objectives of communication are numerous, depending on the situation. Some of the common goals of official notification are:

  • to get or provide information,
  • to ask for or give instructions or suggestions or advice
  • to make requests,
  • to persuade other people to agree with us.

Sometimes, we communicate with the intention of complaining, or warning; but unfortunately, we do this angrily and get into arguments. If we learn to complain and warn in an acceptable and constructive manner, our serious intention can be conveyed quite effectively without damaging relationships.

In order to caution, counsel, clarify, apprise, evaluate, reprimand, organize and numerous such objectives, we make use of communication.

Other Important UGC NET Paper 1 Notes

You should have the following study materials to boost your exam preparation for the NTA UGC NET exam.

Click on the link to access other important notes related to the UGC NET Paper 1 exam.

Evaluation Of Communication Effectiveness

Communication is not an end in itself; rather it is a means to attain other ends or goals. Hence, it has to be effective to be able to attain these goals or objectives. Communication effectiveness can be examined in relation to the following criteria:

  • Fidelity of Communication: the distortion free quality of a message is called fidelity. An effective person gets the message across to others with minimal possibilities of misunderstanding.
  • Economy: In an effective communication a minimum of energy time, symbols and cues are used to encode message without losing its fidelity and impact.
  • Congruence: An effective communication integrates both verbal and non-verbal cues.
  • Influence: The most important criterion of effectiveness is the influence that the communicator is able to exercise over the receiver of the communication. Influence means the communicator achieve the results he intended.
  • Relationship Building: effective communication contributes to the building of trust and a better relationship between the source and the target.

We have covered a detailed guide on Communication Notes for UGC NET exam 2020. Feel free to ask any questions related to Communication Notes for UGC NET exam 2020 in the comment section below.

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