CBSE Syllabus For Class 9 Retail 2020-21 | Download PDF

CBSE Syllabus For Class 9 Retail

CBSE Syllabus For Class 9 Retail 2020-21 PDF:

Retail, by definition, is the sale of goods or services from a business to a consumer for their own use. A retail transaction handles small quantities of goods whereas wholesale deals with the purchasing of goods on a large scale. Retail transactions are not to be confused with online transactions; goods must be sold from a single point directly to a consumer for their end-users.

If you are looking for Class 9 Retail Latest syllabus Are you looking for the latest Retail syllabus 2019, then you are in the right place.

Here you will get a detailed CBSE Syllabus For Class 9 Retail 2020-21.

You can easily check and download CBSE Class 9 Retail Syllabus and Make a distribution PDF.

CBSE Syllabus For Class 9 Retail 2020-21

Class 9 Retail is the basic level subject. Here you will learn about store and store management related processes and issues.

If you are dreaming to become a business person or entrepreneur then you should study this subject.

Here you will also learn the customer service and customer management techniques.

Scheme of Units for CBSE Syllabus For Class 9 Retail

This is a beginner level subject. You will learn basic about the retail business.

On completion of this course, you will have an idea about goods and storage techniques and stock handling.

CBSE Marking Scheme For Class 9 Retail

Units Marks
Part A Employability Skills 10
Unit 1 Communication Skills – I
Unit 2 Self-management Skills – I
Unit 3 Information and Communication Technology Skills – I
Unit 4 Entrepreneurial Skills – I
Unit 5 Green Skills – I
Part B Vocational Skills 40
Unit 1 Introduction to Retail 
Unit 2 Receiving and Storage of Goods 
Unit 3 Stock Levels in Storage
Unit 4 Customer Service
Part C Practical Work
Practical Examination  15
Written Test 10
Viva Voce 10
Part D Project Work / Field Visit
Practical File / Student Portfolio 10
Viva Voce 05
Total 100

CBSE Syllabus For Class 9 Retail Unit 1: Introduction to Retail

1. State basics of retailing

  1. Meaning of retailing
  2. Function and essential requirements of retailers
  3. Retailer’s services to customers

2. Distinguish between organized and unorganized retailing

  1. Meaning of organized and unorganized retailing
  2. Differences between organized and unorganized retailing

3. Differentiate between store and non-store retailing

  1. Meaning of store and non-store retailing
  2. Classification of the store and non-store retailing

4. Identify Indian and global retailers

  1. Meaning of Indian and global retailers
  2. Major player of Indian and global retailers

CBSE Syllabus For Class 9 Retail Unit 2: Receiving and Storage of Goods

1. Classify types of retail goods

  1. Meaning of goods
  2. Types of consumer goods
  3. Give an example of consumer and durable goods

2. Select the suitable procedure for receiving goods

  1. Describe the receiving procedure
  2. Dispatching stock to stores
  3. Refusal procedure of goods delivered
  4. List out the various checkpoints while receiving goods

3. Store the received goods in suitable places

  1. Meaning and need for storage of goods
  2. Techniques of storage of goods
  3. Precautions for storage of goods
  4. Advantages of various storage techniques
  5. Recording procedure of goods received

4. Demonstrate the process of goods handling

  1. Importance of goods handling
  2. Precautions to be taken while handling goods

5. Operate material handling equipment

  1. Name the types of material handling equipment
  2. Factors affecting the selection of equipment

CBSE Syllabus For Class 9 Retail Unit 3: Stock Levels in Storage

1. Identify stock level and maintain proper levels in a retail store

  1. Meaning of stock level
  2. Types of stock levels
  3. Need for managing stock level in retail

2. List the documents required for stock handling

  1. Documents for stock receiving
  2. Procedure for checking stock levels
  3. Reporting deviations

3. Select appropriate storage space

  1. Concept of floor plan
  2. Allocation of space
  3. Types of space
  4. Shortage of storage space

4. State various types of material handling equipment.

  1. Meaning of handling equipment
  2. Factors affecting the selection of equipment
  3. Types of handling equipment in a retail store
  4. Functions of the handling equipment in a retail store

CBSE Syllabus For Class 9 Retail Unit 4: Customer Service

1. Explain customer needs and customer service

  1. Meaning of consumer and customer
  2. Basic needs of the customer at a retail outlet
  3. Customer service concepts
  4. Role of customer service in retail
  5. Elements of customer services
  6. Advantages of customer service

2. Describe effective customer service

  1. Effective customer service
  2. Dealing effectively with the customer at a retail outlet
  3. Effective ways to build customers rapport

3. Demonstrate the organization standards by appearance and behavior

  1. Standard set for staff appearance
  2. Precautions are taken by male and female staff
  3. Staff behavior in an organization
    1. Dealing with the customer
    2. Dealing with the superior
    3. Dealing with the colleague

4. Identify and confirm customer expectations

  1. Meaning of customer expectation
  2. Identify customer expectation
  3. Customer expectation from the retailer
  4. Confirm customer expectation
  5. Respond to customers

We have covered the detailed guide on CBSE Syllabus For Class 9 Retail 2020-21. Feel free to ask any questions in the comment section below.

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