Pune University Exam Paper
B.E. (Production Engg.)
TOTAL QUALITY MANAGEMENT (2008 Pattern)
(Elective – IV) (Sem – II)
Time :3 Hours] [Max. Marks :100
Instructions to the candidates:
Answer three questions from each section.
Answers to the two sections should be written in separate books.
Pigures to the right indicate full marks.
Use of logarithmic tables slide rule, Mollier charts, electronic pocket calculator and steam tables is allowed.
Assume suitable data, if necessary.
SECTION – I
QI) a) Discuss relation between Quality and Cost.
Comment on following dimensions of quality.
Q2) a) Describe :
Internal failure costs.
External failure costs.
Comment on the following definition of quality – “The totality of features and characteristics of a product or service that bear on its ability to satisfy given needs”.
Q3) Describe Demings’ 14 points for management of quality.
What is PDCA cycle?
State meaning of 5S.
Explain Pareto Analysis with suitable example.
Explain following :
What is House of Quality? What is its use.
Write notes on :
SECTION – II
Explain bath tub curve and state distribution used for modeling of debugging phase.
Derive expression for reliability of a system with identical components connected in series.
Compute reliability of a system with four elements connected in parallel whose failure free performance probabilities are :
p(xl) = 0.90, p@x2) = 0.91, p(x3) = 0.94 and p(x4) = 0.92  Write notes on :
Differentiate between “quality policy” and “quality objectives”.  Write concept of “Six Sigma”.
Differentiate between “Control charts for variables” and “Control charts for attributes.
What is process capability? What is process capability index.
QII) a) Comment on processes oriented approach in ISO9001: 2000 QMS.
What are TS 16949: 2002 standards? State applications.
Q12) Write short notes on (any four) :
Malcolm Baldrige Quality Award.