Total Quality Management : Text And Cases
About The Book Total Quality Management
Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.
• Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. • Features the Japanese management philosophy, quality awards and standards. • Presents the differences between total quality management and business process re-engineering and approaches to integrate them. • Describes the various aspects of benchmarking, capability maturity model and customer relationship management.
• Case studies illustrate application of the principles. •A good number of figures supplement theory. •End-of-chapter questions help students reinforce their conceptual understanding of the subject.
Table of Contents:
1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
14.Business Process Re-Engineering.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 90012000.
Appendix BL:ISO 14000Guidance on the Use of the Specification.