About The Book Total Quality Management
Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.
• Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. • Features the Japanese management philosophy, quality awards and standards. • Presents the differences between total quality management and business process re-engineering and approaches to integrate them. • Describes the various aspects of benchmarking, capability maturity model and customer relationship management.
• Case studies illustrate application of the principles. •A good number of figures supplement theory. •End-of-chapter questions help students reinforce their conceptual understanding of the subject.
Table of Contents:
1.Introduction to Quality Concepts.
2.Managing for Quality Products and Services.
3.Seven QC Tools.
4.The Philosophy of TQM.
9.Six Sigma Concepts.
10.Just in Time.
11.Taguchi and Hoshin.
14.Business Process Re-Engineering.
16.Capability Maturity Model for Software Industry.
17.Customer Relationship Management.
Appendix A:IS/ISO 90012000.
Appendix BL:ISO 14000Guidance on the Use of the Specification.