Hospitality  Reception And Front office

Hospitality Reception And Front office

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Product Specifications

Publisher SChand Publications All History books by SChand Publications
ISBN 9788121939928
Author: Dr. Jagmohan Negi
Number of Pages 289
Available
Available in all digital devices
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Hospitality Reception And Front office by Dr. Jagmohan Negi
Book Summary:

The book is written for the students and trainees who are undergoing training to become hospitality receptionist or hostess. It enable the students/trainees to converse with foreign tourists by acquiring working knowledge of English, French, German and Hindi Languages.

Audience of the Book :
 
This book is Useful for Management And HIstory.
 
Table of Contents:

Chapter 1. The Concept of Hospitality

Chapter 2. Hospitality- Guest Relationship

Chapter 3. Hospitality Ethics and Standards

Chapter 4. Reception: Front of the House

Chapter 5. Reservations

Chapter 6. Reception and Registration of Guests

Chapter 7. Group Handling

Chapter 8. Very Important Persons (VIPs.) in a Hotel

Chapter 9. Guest Leaves the Hotel

Chapter 10. Front Office Accounting: Billing

Chapter 11. Credit Limits for Customers

Chapter 12. Settlement of Bill

Chapter 13. Night Audit.

Chapter 14. Front Office Reports & Statistics

1Chapter 15. Salesmanship and selling techniques

Chapter 16. Staffing

Chapter 17. Telecommunication-Telephone Department

Chapter 18. Front Office Tools & Equipment

Conversation Between a Guest/Tourist and a Hospitality

Chapter 20. Conversational Skills

Chapter 21. Some Key Words—English, French, German and Hindi

Chapter 22. Multilingual Vocabulary

Appendix: A—Hospitality-Reception Terminology

Appendix : B—Bibliography