Total Quality Management

By L. Suganthi, Anand A. Samuel more
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Product Specifications

Publisher PHI Learning All MBA books by PHI Learning
ISBN 9788120326552
Author: L. Suganthi, Anand A. Samuel
Number of Pages 409
Available in all digital devices
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Total Quality Management - Page 1 Total Quality Management - Page 2 Total Quality Management - Page 3 Total Quality Management - Page 4 Total Quality Management - Page 5

Total Quality Management by L. Suganthi, Anand A. Samuel
Book Summary:

This comprehensive, student friendly book is intended as a tool to achieve quality in organizations. Completing a course based on topics covered in this book will make one confident enough to implement quality management principles in a given situation. A holistic approach, practical relevance, effective learning and a compendium of A to Z of TQM distinguish this well-written text. Inclusion of the findings of research carried out by the authors in industries and educational institutions add flavour to the book.

Audience of the Book :
This book Useful for Management Students.
Table of Contents:


1. Introduction.

2. Principles of Quality Management.

3. Total Quality Management Philosophy.

4. Quality Planning.

5. Customer Orientation.

6. Problem Solving Tools.

7. Continuous Improvement Strategies.

8. Preventive Techniques.

9. Quality Ambience.

10. Human Dimensions of TQM.

11. Team Development.

12. Quality Certification.

13. Reliability.

14. Cost of Quality.

15. TQM Road Map.

Model Question Paper.

Bibliography. ndex.

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