Managing Transformation: Objectives To Outcomes

Change is the law of life. This precept holds for individuals and organi-zations alike. Radical change, called transformation, is not so frequent. Organizational transformation entails fundamental changes that encompass the entire gamut of the organization. A successful transformation exercise begins with formulating a set of Objectives at the beginning and ends up with realizing the desired Outcomes. This book delves deep into the intricacies of the life cycle of organizational transformation and explains how it can be managed effectively adopting a systematic and step-by-step methodology. In this well-researched text, the author, J. Satyanarayana, with his vast and varied experience in the field of management and governance, gives a brilliant exposition of managing transformation.

The book postulates the O2O (Objectives to Outcomes) framework as a seven-step methodology. The methodology, in a sense, is a meta-framework for transformation. It harmonizes and synthesizes altogether 40 sub-frameworks, which include some well-known concepts, such as Porter’s Value Chain Framework, Kaplan and Norton’s Balanced Scorecard, and Hammer’s BPR framework. The author illustrates the O2O framework through a Case Study on Passport Seva Project, designed by him, and being implemented all over India to transform the quality of passport-related services provided to the citizens.

This text, with its blend of theory and practice, would prove extremely valuable to the students of management and commerce. It should also be a valuable reference book to the administrators and management consultants.

1. The Dynamics of Transformation

2 Objectives to Outcomes

3 Defining Objectives (Step # 1)

4 Objectives to Interventions (Step # 2)

5 Re-engineering Processes (Step # 3)

6 Specifying Requirements (Step # 4)

7 Designing the Transformation (Step # 5)

8 Implementing the Transformation (Step # 6)

9 Manage and Assess (Step # 7)

Annexure I Template for SRS

Annexure II Template for Detailed Project Report

Annexure III Service Level Management

Annexure IV Strategic Control

Glossary • References • Index