Administration. And E-Governance is the key tool for SMART Administration.. The introduction of electronic governance leads to effective governance system in India. It has been observed that the egovernance initiatives have not only enhanced the efficiency and effectiveness of the administrative systems but has also resulted into a mechanism of information sharing vertically and horizontally within as well outside the administrative systems. It also provides transparent, accountable, responsive, hassle free, corruption free and citizen centric services to citizens and also leads to knowledge society in the era of 21st Century. This paper examines the impact of e-Governance initiatives and has been divided into five parts. Firstly, it deals with the concept of e-Governance and secondly, an attempt has been made to examine e- Governance initiatives at national level. Thirdly, try to discusses e-Governance initiatives in Chandigarh and finally an attempted has been made to discuss the benefits of e- governance to the citizens. Introduction Electronic delivery of public services or electronic governance is perhaps the second revolution in public administration after NPM, which may transform not only the way in which most public services are delivered, but also the fundamental relationship between government and citizen. Broadly, e-governance involves the use of Information and Communication Technologies ICTs to transact the business of government. At the level of service, e-governance promises full service available to its citizens 24 hours a day seven days a week online and capability to obtain government
services without visiting their offices, and reduced service cost. Today, e- governance is being recognized widely as having the potential to change the shape and character of Government to Citizen G2C relationships. Governments across the world are initiating an array of measures to ensure that the concept of e-governance takes root firmly. These range from economically advanced nations such as the United Kingdom to developing nations such as India. Concept of E-Governance E-governance means use of Information and Communication Technology ICT in government agencies, public sector and beyond, for the purpose of enhancing governance, improved interactions with business and industry. According to Mathew Symonds After e-commerce and e-business, the next will be e-governance . Defining e-Governance Although the term e-Governance has gained prevalence in recent years, there is no standard definition of this term. Different governments and organizations define this term to suit their own aims and objectives. Sometimes, the term e-government is also used instead of e-Governance . Some widely used definitions are listed below Thus, the stress here is on use of information technologies in improving citizen- government interactions, cost-cutting and generation of revenue and transparency. II. UNESCO defines e-Governance as Governance refers to the exercise of political, economic and administrative authority in the management of a country s affairs, including citizens articulation of their interests and exercise of their legal rights and obligations. E-Governance may be understood as the performance of this governance via the electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public, and other agencies, and for performing government administration activities. This definition visualizes the use of the electronic medium in the exercise of authority in the management of a country s affairs along with articulation of citizens interests leading to greater transparency and efficiency.
In simple words, E-Governance may also be defined as delivery of government services and information to the public using electronic means. E-governance is a shorthand term for the use and impact of technology, in particular information and communications technology ICT is governance systems. E-governance involves the use of information and communication technologies ICTs to transact this business of government. It is the application of electronic means in the interaction