WBUT Solved Question Papers CS Verbal And Non-Verbal Communication

WBUT Solved Question Papers CS

Verbal And Non-Verbal Communication

  1. a) brief                           b) evasive                              c) convoluted

Answer: (a)

  1. Visual part of Non-verbal Communication constitutes

a) 7% b) 25%                                  c) 38%                     d) 55%

Answer: (d)




  1. Letter of transmittal is a part of a) Letter b) Memorandum

Answer: (a)




  1. The tone of a circular and notice is in the form of
  2. a) Command      b) Request                              c) Order

Answer: (c)




  1. The tone of a sales letter should be
  2. a)     Persuasive b) Flattering

Answer: (a)


1- Compose in about 200 words, a dialogue between you and the Manager of a local bank following the loss of your Pass Book*                                                                                                                                      [WBUT 2003]


Koushik – (An Account holder in a local Bank)

Mr* T. K, Dey — (A Manager of the local Bank)




May I come in Sir?

Yes, please. Kindly take your seat.

Sir, I am Koushik Das, an account holder (S/B) in your Bank, I have lost my Pass Book yesterday, while going back from my place of work, in a crowded bus.

Oh! It is very unfortunate. Anyway, you need not worry. We will issue you a fresh Pass Book against your S/B A/c with us. Kindly submit an application/letter mentioning the details of what has happened and how you lost your Pass Book, in transit.

Thank you Sir for the advice. I am doing the needful immediately. I feel a bit relieved on hearing your advise and support that you have suggested.


You submit the letter/application giving your S/B A/c No., address, etc, to the Chief Accountant of my Bank, The letter should be addressed to the Manager of the Bank,

Ok, Sir T shall do the same.

If, by any chance, your lost Pass Book is to traceable please deposit the same with the bank as we shall be issuing you a Fresh (Duplicate) Pass Book for your use, reference and record.

Thank you very much Sir for the kind co-operation extended to me. I shall come to you after 2 days and collect the Fresh (duplicate) Pass Book,

  1. Discuss in detail the salient features of technical communication and its application in an organization.                                                                                                                                        [WBUT 2010]


Communication with people in a Business context often requires a more formal style than when writing to friends and family. Business letters typically avoids spoken language. Written communication should be placed in logical sequence for becoming more effective. Business letters should be simple and short. The choice of tone will depend upon sender, receiver, the occasion and content. The style and tone can be Active, Passive, Personal, Impersonal, Colourful or Colorless. Business letters have the following six parts:

a)            The Heading

b)           Salutation or Greeting

c)            Communication or body of the letter

d)           Subscription or leave taking

e)            The signature of the writer

f)             The superscription or outward address

In the following table the type of communications and their area of applications are

Type of Communication Area of Applications
Memo Inter office Correspondence
Circulars Open Communication for all
Sales Letters For sales promotion directed to customers
Notice Open Communication for a office
Inquiry letters Addressed to vendors
Minutes of Meeting Record notes of discussions of a meeting
Report Techno-commercial findings
Presentation Presentation of a report/product/in a seminar
Journals For a group of persons internal and external to the business
Newsletters For internal and external customers
Periodicals For internal and external customers
Newsletters For internal and external customers
Audited Annual Report For internal and external customers, shareholders and the Government
Magazines For internal and external customers





  1. Do you feel that electronic means of communication is always advantageous over the traditional means? Explain your answer with suitable examples.

[WBUT 2011]


Electronic means of communication is advantageous to traditional means as could be seen from the followings:

  • Electronic means of Communication is fast
  • It is reliable
  • It is paperless and allows maintenance of records in a transparent manner.
  • Low cost
  • It avoids personal contact and hence personal influence.

This can be explained in the following example:

Filing of a FIR with the concerned Police Station

In traditional means tiling of a FIR with concerned Police station requires the complainants to personally visit the concerned Police station and narrate the complaints to the available officer. If the Officer feels that the complaints worth filing a FIR, then he will write the FIR. During the process at least 4/6 hours time will be spent by the Complainant and the police Officer will also spend around 1/2 hours in registering the complaint. The entire process involves personal judgment of the police officer in accepting the complaint as FIR. The officer may reject the proposal and may not entertain a FIR, In this case there is no documentary evidence to show why a FIR was not accepted and recorded. This is likely to promote corruption. Here the police officer may accept a FIR if he is influenced.

In case of e-filing of a FIR, the complainant will be required to write the complaints in an appropriate format and then send a mail This will be electronically accepted and a reference number will be given. Simultaneously, the mail will be directed to the concerned Police station for their action. If the concerned Police Station does not treat this as FIR, they will explain in detail in their reply mail. Here the time was saved and personal contact was avoided. This process has reduced time for recording complaints and avoided possible corruption.

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