Mumbai University Previous year question papers Communication Skill June 2008

Mumbai University Previous year question papers

I Year Examination June 2008

Communication Skill

N.B. : (1) Question No.1 is compulsory.

(2) Attempt any four questions out of the remaining six questions.

(3) Figures to the right indicate marks.

 (4) Answ~rsto all the sub. questions should be attempted and grouped together.


Q1 Write short notes on any 03 of the following: (05 ~h)

A) Pr.ejudice and closed mind as barriers to comtnunication

B) Video-conferencing

C) Art of public speaking

D) GeStures and faCial expressions

E) Ad\Tantages and diSadvantages of Horizontal communication.

.F) Letterhead in official corre~pondence

Q2. A. Communication is the process of sending and receiving information. Explain the Communication process, in the light of this statement Draw the communication cycle to suppOrtyour answer. (08)

 Q2. B. Clarity, Conciseness, correctness and courtesy are some of the basic principles Usedin letter writing. Discuss the language and style used in technical writng and official correspondence in the light of the above s~ment giving examples for . each of them. (07)’

 Q3. A. Write down a letter of enquiry for. leather purses, bags and other goods asking for all details regarding yariety, quality, colour and price list for a shop you are opening in a developingnode of your city. Use a modified block form for your letter. (09) –


 Microscope, Drill, File, WeldIDg, Stapler (06)

Q4.A. Write’down a reply’ for the enquiry you have received for fiuniture items from a . neweducatioDal institution which is opening in your town shortly. Give all details regarding quality, material used, m>e and cost involved and make a quotation for the same.Use a semi block form for yout letter. (09)

Q4.B. Write a set of about 10to 15 instructions for:

 Changing the tube of a tube light OR Drilling holes in a wooden plank (06)

 Q5.A. Draft an order letter for stationery items you need for your new office in a prime location of your city. Give all details regarding the’same in responseto the quotation. you have received from the supplier.( 09)

Q5.B. Write brief answers explaining the use, importance and structure of any two  of the Following; (06)

 1. Subject line in a letter

 2. A.I.D.A. principles of letter writing

 3. Signatureblock in official letters

 4. Dateline

Q6.A. You are dissatisfied with the gannents consignment you have received from a suppli~r. Write down a claim letter for the same and mention the details regarding the problem. Write the letter in a form~t of your choice and mention the format you have 

Q6.B. Match the following: (06)

1.You attitude     Principle of letter writing

2.Warning       For Information

3.Caution    Instrument

4.Left alignment   to

5.Courtesy     see minute objects clearly

6.Dateline       fast in face to face communication

7.Subject line    Instrument used for increasing the voice volume

8.C.C.    Optional part

9.F eedback          No Ordinals

1a.Microphone    Reader’s point of view

11.Telescope       Complete block form

12.Microscope    Instrument to see distant objects clear

Do not operate the grinder for more than 2 minutes at a time Wear slippers while changing a fuse wire.

Q7. Read the following passage carefully and

 a. Answer the multiple choice questions for comprehension by choosing the correct option (ot each)

b. Attempt a summary of the following passage and maintain the sequence of the paragraphs as ,in the original passage

Technical vocabulary or Terminology is an intrinsic part of every profession. As a profession evolves, certain terms and’ words tend to establish themselves as nomenclature for that specific profession. Over time, more and more people practicing the same trade or art, use these terms to communicate effectively. Thus these technical tenns become a p~ of the profession.

Everyprofession or trade, every art and every science has its technical vocabulary, the function of which is partly to designate things or processes which have no names in ordinary English, and partly to secure greater exactness in nomenclature. Such special dialects, or jargons, are necessary in technical discussion of any kind. Being universally, understoodby the devotees of the particular,science or art, they have the precision of a mathematical formula. Besides, they save time, for it is much more economical to name a processthan to describe it. Thousands of these technical terms are very popularly included in every large dictionary. a whole, they are rather on the outskirts of the English language than’ actually within its borders. . Different occupations however differ widely in the character of their special vocabularies. In trades and handicrafts and other vocations, like farming and fishing, that have occupied great numbers of men from remote times, the technical vocabulciry is very old. it consists largely of native words, or of borrowed words that have worked themselves into the very fibre of our language. Hence, though highly technical in many particulars, these vocabularies are more familiar in sound, and more generally understood, than most other technicalities. The special dialects of law, medicine, divinity and philosophy have also, in their older strata, become pretty familiar to cultivated persons, and have contributed much to the popular vocabulary. Yet every vocation still possesses a large body of technical terms that remain essentially foreign, .even to educated speech. And the proportion has been much increased in the iast fifty years, particularly in the various departments of natural and political science and in the mechanic arts. Here new items are coined with the greatest freedom and abandoned with indifference when they have served their turn. Most of the new coinages are confined to special discussions, and seldom get into general literature of conversation. Yet no profession is nowadays, as all professions once were, a closed guild. The lawyer, the physician, the man of science, the cleric, associates freely, with his fellow creatures, and does not meet them in a merely professional way. Furthermore, what is called ‘popular science’ makes everybody acquainted with modem views and recent discoveries. Any important experiment, though made in a r emote of provincial laboratory, is once reported in the newspapers and everybody is soon talking about it- as in the case of the Roentgen rays and wireless telegraphy. Thus our common speech is always taking up new technical terms and making them common place .

1. The authot implies that

a. Technical terms have no influence on common speech

b. A vocabulary of one occupation is not similar to another

c. Commonwords cannot describe technical processe~

d. Technical terms are used so that the common man does not understand the occupation

 2. The passage is primarily concerned with

a. A new language

b. Technicalterminology

c. Various occupations and professions

d. Scientificupdertakings

3. Technicalvocabularyisvery old in whichof the followingfields?

a. Law

b. Fishing.

c. Physics

d. Medicine

4. The author’s.main purpose in the passage is to

a. Describe a phenomenon

b. Argue a belief

c. Propose a solution

d. StimUlateaction

5. Specialwords used in the technical discussion

a. Never last long

b. Should be confined to scientific fields

c. Should resemble mathematical fontlulae

d. May become part of common speech

6. The writer of this article is

a. In favour of technical vocabulary

b. Against technical vocabulary

c. Unconcernedabout the changes~incommon speech


 B. Write a summary of the above passage in about’ 175 words maintaining the paragraph sequence as in the original.


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