Mumbai University Previous year question papers Communication Skill Dec 2008

Mumbai University Previous year question papers

I Year Examination Dec 2008

Communication Skill

N. B.: (1) Question No.1 is compulsory.

(2) Attempt any four questions out of remaining six questions.

(3) Figures to the right indicate full marks.

(4) Answers to all the sub-questions should be attempted and grouped together.


1. (a) Write short notes on :-

(i) Courtesy as a principle of correspondence

(ii) Audio-visual aids in communication

(iii) Merits and demerits of oral communication.

(b) Match the following :-

(i) Semi. block style

(ii) RT/SYV

 (iii).Shri. M. K. Gupta

 (iv) 12/VT/07

(c) Give definitions for:

(i) Calculator

(a) Attention Line

(b) Reference number

(c) Identification Marks

(d) Identation

(ii) Phonetics

2. (a) As the Purchase Manager of R.D. Engineering Company, you had sent an order for 20 scanners and 10 printers to M.K.Systems Limited.Youreceived only 15 scanners and 2 of the 10 printers were in a damaged condition.Write a letter making a complaint about the same. (use complete block style).

(b) Explain any two psychological barriers with the help of examples.

3. (a) You have received a letter of enquiry about the prices and quality of various sport gears and equipments required.Write an order letter mentioning the prices and quantity and quality of the equipments. (use semi-block style).

(b) Distinguish between:

(i) Heading and Inside Address

(ii) Warning and Caution

(c) Make necessary corrections:

(i) your’s sincerely

(ii) 21st Apr 2008 (use closed punctuation)

(iii) Encl; Bio data

4. (a) Describe anyone of the following objects by giving definition, diagram, description and working. (i) Computer (ii) Cell Phone (iii) Printer.

(b) Howdid grapevineoriginateand what is the importance of grapevine in an organization? 5

5. (a) Give a diagrammatic representation of a business letter in a modified block style.

(b) Write instructions to use a photocopier. .

(c) Make sentences using the set of words to form a single sentence.

(i) Principal Principle

(ii) Affect Effect


6. (a) List  any four advantages and disadvantages Qf video conferencing in commun1cation.


(b) Give one word substitutes for the following.

(i) One who draws maps

(ii) A doctor who treats little children

(iii) Study of rocks and soils

(c) Explain the SQ3R Technique used to improve one’s reading speed.



7. Read the following passage and answer the questions given below.

Managing, like all other practices-whether medicine, music composition, engineering, accountancy, or e~en baseball is an art. It is kno~-how. It is doing things in the light of the realities of a situation. Yet managers can work letter by using the organized knowledge about management. It is this knowledge that constitutes a science. Thus, managing as (?ractice is an art; the organized knowledge underlying the practice may be referred to as a ,science. In this context science and art are not mutually exclusive; they are complementary. As science improves, so should art, as it has happened in the physical and biological sciences. To be sure, the science underlying managing is fairly crude and inexact. This is true because the many variables with which managers deal are extremely complex. Nevertheless,such managementknowledgecan certainly improvemanegerial practice.

Physicians without the advantage of science would be little more than witch doctors.Executives who attempt to manage without management science must trust to luck, intuition or what they did in the past. In managing, as in any other field, unless practitioners are to learn by trial and error and it has been said that managers’ errors are their subordinates’ trials. There is no place they can turn for meaningful guidance other than the accumulated knowledge underlying their practice.


(1) Explain how ‘managing’ can be termed as art and also as science.

(2) How is management science important in managing people?

(3) Give a suitable tittle for this passage.

(4) Why is the science underlying managing fairly crude and inexact?

(5) Summaris’6 the passage in your own words.

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