A successful Operations Management (OM) requires a totality perspective: it has to have a cross-functional approach, involving all operations functions, such as Engineering, Human Resource Management (HRM), Purchasing, Manufacturing, Logistics, Accounting, Finance, and Marketing. This book comprehensively delves on all components of Operations Management, and pans out practical approaches for their effective and efficient handling.
The book shows how Operations Management integrates the Top management, i.e. strategic level; Middle management, i.e. tactical level; and Functional management, i.e. operational slevel functions, to complement each other. Divided into 11 sections containing 28 chapters, the book extensively elucidates processes to formulate successful products and services, tools and measures of quality control standards (TQM), and various effective Supply Chain Management techniques. Along with theoretical expositions, the concepts are exemplified with Real-Life Cases and Examples throughout.
The book is primarily intended for the postgraduate students of Management and Engineering—Production, Industrial and Mechanical. Also, the book will be equally useful for the management and engineering professionals.
This book Useful for Management and Engineering students.
Section 1: Business’s Relevance to Society
1. What is Operations Management?
2. Operations Management (Product)
3. Operations Management (Services)
4. Operations Management (Retailing)
5. Operations Management (Challenges)
Section 2: Advancing Competitive Advantage
Section 3: Toyota Production System
7. Just in Time
10. The 5S System
11. Total Productive Maintenance
Section 4: Strategic Operations Plan
12. Process Technology
13. Process Design
14. Product Development
15. Capacity Planning
Section 5: Conjecturing Future Sales
Section 6: Honouring the Trust of Customers
Section 7: Materialisation of the Company Mission
18. Operations Facilities Layout Planning
19. Production, Planning and Production Control
Section 8: Management of Materials for Mission Materialisation
20. Inventory Management
21. Purchase Management
22. Stores Management
Section 9: Application of Numeracy for Smart Fulfilment of Mission
23. Operations Management and Quantitative Techniques
Section 10: In Pursuit of Excellence
24. Total Quality Management
25. Business Process Reengineering
Section 11: Improving Competitive Advantage
27. Supply Chain Management
28. Customer Service