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CHAPTER - III
HISTORY AND DEVELOPMENT OF e-GOVERNANCE 3.1.
Introduction Information and Communication Technologies can enhance the
transformation of work culture by serving a variety of ends, better delivery of government services to citizens, improved government interactions with business and industry, citizen empowerment through access to information and participation for decision-making and more efficient government management. e-Governance is not meant only for introducing or using technological tools, it fundamentally strives to bring about a change in mindset and work culture to integrate government processes and functions to serve the citizens better. In this process, it is crucial that the capacity of government to be open to criticism as well as the application of new social contract between all stakeholders, confirming a shared responsibility on the transformation processes. The interaction between a citizen and a government agency takes place
Communication technologies it is possible to locate service centers closed to clients. In all the cases public traditionally look for information and services addressing his or her needs and in both cases quality, relevance and efficiency are of paramount importance. Therefore, the establishment of e-Governance requires a good knowledge of the needs that exist in the society and that can be offered using ICT. The effectiveness of ICT in government is closely related with the capacity of government to induce a culture change-placing network within its institutions as instrumental to transparency and knowledge exchange and creation. 37